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Contact Us

If you have any questions or inquiries about your order, please contact us via e‑mail at support@gopapercraft.com (12~24 hours response time)
 
Can't find your confirmation email? To retrieve your email, click here. If you still did not receive any confirmation, the email you've used to purchase is likely to be invalid - please refer to the points below for possible reasons.
 
Did not receive your files or download link?
 
  • Your email containing the download link was most likely bounced (due to a typo, inactive email, full inbox..etc.). Please contact us immediately and provide an alternative email for us to resend the files.
  • If you paid via Paypal, the confirmation email was most likely sent to your Paypal email address, please check your inbox to confirm.
 
For questions regarding our Refund Policy click here. 
We also provide a comprehensive FAQ page found here.